General Terms & Conditions
Welcome to the magyarshop.co.uk terms and conditions. These terms apply to all items ordered from magyarshop.co.uk. Please read them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions below. Additionally, please review our privacy policy regarding the personal information you provide.
We reserve the right to update these terms and conditions at any time without prior notice. Any changes will apply to subsequent orders. Once your order is confirmed, we will not be able to modify the terms that apply to that order.
If you have any questions about these terms and conditions before placing an order, please contact us at:
• Phone: 07903697180
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Registration
• You must be at least 18 years old to register with magyarshop.co.uk.
• Please ensure that the details provided during registration or at any other time are accurate and complete.
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Password & Security
• When registering, you will be asked to create a password.
• Keep your password confidential and do not share it with anyone.
• You are responsible for all activities and orders made under your password.
• If you suspect that someone else has access to your password, please notify us immediately at [email protected] or 07903697180.
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Order Process
All orders placed on this website are subject to acceptance in accordance with these terms and conditions.
At the 'Confirmation' stage, you will review the final details of your order. Following this, you will receive an order acknowledgment email detailing the products ordered. Please note that this email does not constitute an order confirmation or acceptance.
Acceptance of your order and the completion of the contract occurs when we dispatch your ordered products, unless you have been notified otherwise or have cancelled your order.
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Delivery
A minimum order value of £10 applies to all grocery orders.
Delivery fees within Bristol:
• Zone 1: Free (BS7, BS6, BS9, BS10, BS2, BS32, BS34)
• Zone 2: £3.99 (BS1, BS3, BS5, BS11, BS16, BS20, BS30, BS36, BS37)
• Zone 3: £4.99 (BS4, BS13, BS14, BS31, BS41, BS8)
Delivery to the rest of the UK Mainland: £6.99 (25kg or under)
Overweight delivery: £11.99 (25kg - 50kg)
Delivery to Scotland Highlands & Islands: £18 (48hrs)
We work with Next Working Day Delivery. However, please note that this is not guaranteed. In the case of delays, no refund will be given, regardless of the reason.
Please note:
• We do not dispatch orders on Fridays. The next available dispatch day will be the following Monday for a Tuesday delivery.
• Orders placed on or before holidays (Christmas, Easter, etc.) will not be dispatched until the next working day after the holiday.
• For frozen/chilled goods, we take no liability if the items thaw during transit due to external factors. While we do our best to package these products to remain frozen or chilled for up to 2 days in transit (if conditions allow it), we cannot guarantee their condition upon arrival.
• We also offer extra insulated packaging for frozen/chilled goods. If you choose not to purchase this extra protection, we will ship the items without it, and you accept all risks and liability regarding the quality of the frozen/chilled goods upon arrival.
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Price & Payment Options
We accept the following payment methods:
• Stripe Payments
• PayPal
Payment is taken immediately when you place your order. A confirmation email will be sent upon receipt of payment.
For more information on PayPal payments, please visit: www.paypal.com.
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Products Ordered at Your Own Risk
Some products listed on our website include warnings in their description or on the product image, indicating that they are ordered at the customer’s own risk. These products include, but are not limited to:
• Fragile items such as buckets of vegetables.
• Frozen/Chilled goods, which are susceptible to thawing during transit.
While we take the utmost care to package these items securely and ensure they leave us in perfect condition, external factors during transit may affect their condition upon arrival.
By accepting these terms and conditions, you acknowledge and agree that:
• Magyarshop.co.uk takes no liability for any damage or changes in condition to these products during delivery.
• You are ordering these products at your own risk.
If you have any concerns or special requests regarding fragile or frozen/chilled products, please contact us at [email protected] or 07903697180, and we will do our best to accommodate your needs.
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Best Before Dates (BBE)
We take great care to monitor the Best Before Dates (BBE) of all our products.
• Short BBE Products: If a product has one week or less remaining before its BBE, we will try our best to mark it clearly in the title and/or description.
• Past BBE Products: Some products may be listed past their BBE. These will also be marked in the title and/or description, often with a significant discount.
While we make every effort to include BBE information where possible, there is no guarantee that all products will have their BBE clearly marked.
By purchasing any products with a short or past BBE, you agree to the following terms:
• You are purchasing these items at your own risk, and Magyarshop.co.uk takes no liability for the quality or condition of these items.
• If there is an error in our listing (e.g., a product was not marked as short or past BBE), you are entitled to a refund or replacement. Please contact us within two days of delivery at [email protected] or 07903697180 for assistance.
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Third Parties
We use third-party services like MailChimp for communications. Their contact information is as follows:
The Rocket Science Group, LLC (d/b/a MailChimp)
• Email: [email protected]
• Address: 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308
If you need further assistance or clarification, please contact us via email at [email protected], [email protected] or call us at 07903697180.
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Marketing Communication
By purchasing from us, you agree that we may contact you via email about similar products, special offers, or services we think may be of interest. This is in accordance with our Privacy Policy and the relevant UK data protection laws.
You can opt out of marketing emails at any time by following the unsubscribe link provided in every message, or by contacting us directly.
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Refunds, Replacements & Disposal Evidence
If a customer reports a damaged, thawed or otherwise affected food product, we will assess the claim and determine the appropriate resolution.
Where a refund, voucher or replacement is approved for an affected food product that is in the customer's possession, photo evidence of disposal is required before the agreed resolution is processed.
Customers must not dispose of the affected products until the claim has been reviewed and we have confirmed that disposal is required.
Where disposal evidence is requested:
• The affected product must be removed from its original packaging.
• The product must be placed visibly in a bin and remain clearly identifiable in the photograph.
• All products included in the approved claim must be shown.
• Multiple photographs must be provided where necessary to clearly show all affected products.
• Only products included in the approved claim should be disposed of.
Once the disposal evidence has been received and verified, we will process the agreed refund or voucher, or dispatch the agreed replacement.
The disposal evidence requirement does not apply to products reported as missing from an order.
For frozen products, softness or partial thawing alone does not necessarily mean that the product has been damaged. Certain products, particularly those containing sugar, may soften at temperatures close to 0°C without being fully thawed. Any claim relating to frozen products will therefore be considered based on the individual product and the circumstances of the claim.
Nothing in this section is intended to limit or exclude any statutory rights available to customers under applicable UK consumer law.